Winter Weather Policy

Weather is not a surprise to us, it shouldn’t be a surprise to you!

Statistically, we know that because we live in Alberta, there will be a number of inclement weather days when - for the safety and health of our horses - they must stay where they are (outdoors if outdoors, indoors if indoors). Extreme climate fluctuation is unhealthy for horses.  Therefore, we have built amazing content into your program, which is prepared for delivery in the event of inclement weather. And we call this content HORSEPLAY.

When temperatures fall to -20 degrees Celsius and lower, taking wind chill into account (IE. -15 degrees, “feels like”/with wind chill -23) is when HorsePlay lessons will be provided. These lessons are worked into the curriculum and planned in advance. 

 

Refund Policy

Our program does not make up lessons or issue refunds for unused lessons. If, for any reason, you must withdraw from the program please contact our office. 

Due to registration numbers and instructor availability, lessons are subject to change. 

An initial deposit is required to secure your spot in a class, this and the lesson costs are non-refundable.

 

Missed Lesson Policy

Lesson Make Up's and Refunds: This can be a delicate situation and we'd like to address this candidly. The reason we do not provide make-up lessons and refunds is because scheduling riding lessons requires reserving the horses, Inspirator and arena time. Our Inspirators are paid and the horses are ready and waiting whether the rider appears or not. In addition, our groups become teams and the participation and dedication to the team is part of our leadership philosophy. Consider that other sports do not provide refunds if an athlete does not attend a practice session. In the event of extraordinary circumstances, we will discuss refunds and make-ups. However, we do provide 2 NQA coupons per year. 

No Question Asked Vouchers: These vouchers are provided to each rider to be used at their discretion throughout the year. Riders will be presented with these vouchers on their first riding lesson and are responsible for taking care of them. If a rider is unable to attend a lesson, for whatever reason, they can present a voucher to their Inspirator. These vouchers can be redeemed on our Make-Up Lesson Days that are held each month. We do not provide individual Make-Up Lessons. 

 

Vacations & Prolonged Absences

We recognize that riders may be absent for vacations and prolonged situations (illness, school trips, etc.). Let us know, as soon as you know, of the dates of your absences and we will pro-rate your monthly fees or pause your account to accommodate your time away.

 

Contact 780-486-2099 for all lesson questions.

 

 

 

 

 

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Maple Leaf Meadows International
20821-9 Ave SW
Edmonton, AB T6M 2N9


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