Winter Weather Policy
Maple Leaf Meadows is committed to providing the best instruction and care for all students, horses, instructors and parents. To accomplish this during the harsh winter months, we have created the following winter weather riding policy to keep all students, horses and instructors healthy.
When temperatures fall to -20 degrees Celsius and lower, taking wind chill into account (IE. -15 degrees, “feels like”/with wind chill -23), group lessons at the stables are cancelled in order to avoid potential health issues caused by bringing in horses from the cold, working, sweating, and then turning back out in the cold. Maple Leaf Meadows will consider the forecast displayed on The Weather Network App and Website at the “Wood bend Alberta” location.
In the event of such cancellation, the office will notify clients through email, telephone and Facebook with 24 hours notice whenever possible. A group make up lesson will be scheduled through email for a warmer day.
Private Lessons will continue as scheduled. Those on outdoor-boarded horses will be required to keep their horse in a stall overnight.
To arrange a stall, please contact the office directly at email@example.com or at 780 486 2099.
After the commencement of the session, Maple Leaf Meadows will not provide any refunds for missed or cancelled lessons.
Missed Lesson Policy
Lesson Make Up's and Refunds: This can be a delicate situation and we'd like to address this candidly. The reason we do not provide make-up lessons and refunds is because scheduling riding lessons requires reserving the horses, Inspirator and arena time. Our Inspirators are paid and the horses are ready and waiting whether the rider appears or not. In addition, our groups become teams and the participation and dedication to the team is part of our leadership philosophy. Consider that other sports do not provide refunds if an athlete does not attend a practice session. In the event of extraordinary circumstances, we will discuss refunds and make-ups. However, we do provide 2 NQA coupons per year.
No Question Asked Vouchers: These vouchers are provided to each rider to be used at their discretion throughout the year. Riders will be presented with these vouchers on their first riding lesson and are responsible for taking care of them. If a rider is unable to attend a lesson, for whatever reason, they can present a voucher to their Inspirator. These vouchers can be redeemed on our Make-Up Lesson Days that are held each month. We do not provide individual Make-Up Lessons.
Vacations and Prolonged Absences: We recognize that riders may be absent for vacations and prolonged situations (illness, school trips, etc.). Let us know, as soon as you know, of the dates of your absences and we will pro-rate your monthly fees to accommodate your time away.
Maple Leaf Meadows International
20821-9 Ave SW
Edmonton, AB T6M 2N9
Copyright © 2018 Maple Leaf Meadows . All rights reserved.